Politique de remboursement

Try our Keepsake Journals with your next 10 bookings. If they're leaving the journals behind instead of packing them, we've failed. Return the journals your guests didn't take home within 90 days for a full refund.

When guests pack something into their suitcase, you know it mattered. That's the bar we're holding ourselves to.

You're spending this money anyway. Make it count.

You can always contact us for any return question at help@welcomebackco.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@welcomebackco.com.