Frequently Asked Qustions

What is a Keepsake Journal?

A Keepsake Journal is a beautiful, 6x9 inch softcover notebook designed specifically for your property. Each journal has 125 college-ruled pages, perfect for jotting notes, memories, or travel reflections.

The cover features a photo of your property and, if you’d like, your property’s name too. Inside, you can include an optional thank-you message to your guests and add booking links so that your guests can easily plan their next stay.

Your guests will appreciate a free gift with real value. They'll bring it home and rember their stay long after the candy wrappers and waterbottles in your gift basket have been forgotten.

It's a quality takehome keepsake that's simple, personal, and made to help guests remember their experience—and you—long after checkout.

These are great and I'm running low on journals - how do I order more?

No Problem!

Email help@welcomebackco.com and we'll take care of the rest.

How do I change the details of my subscription?

You can change your subscription details anytime. Just email help@welcomebackco.com and we'll make sure everything is adjusted exactly how you'd like.

How long until my Journals arrive?

Your first set of journals takes a little extra time - usually 3 to 6 weeks - since each one is custom-designed by hand for your space. We take pride in getting every detail right.

I have questions about my order - how do I contact you?

Questions about your order? No problem at all - email help@welcomebackco.com and we'll make sure to get you the answers you need.

How do I cancel my subscription?

We'd hate to see you go! If there's anything we can do - whether it's adjust your subscription schedule or quantity, pausing your subscription deliveries or answering a question - just email us at help@welcomebackco.com

Otherwise, to cancel email help@welcomebackco.com and we'll handle it from there.